Be a part of the next big thing

At UpMo, we thrive on helping professionals make the important decisions that shape success. And, we're looking for people to join us.

What we dig: energy, commitment, motivation, innovation—and actually having the grit to do something with it. If you want “in” on the next big thing, please send a cover letter and resume (in plain text or PDF, no Word files, please) to jobs@upmo.com.

Job Openings

Thank you for your interest in UpMo! To gain consideration for the UpMo team, please email us your resume , and include a brief message indicating a) Why you are passionate about helping people with their careers and b) What you can bring to the table to help our customers move ahead in their careers.

We look forward to hearing from you, and wish you continued success!

Manager/Senior Manager, Customer Success

Have you ever felt like the current approaches to job searches and career management don’t really enable people to go anywhere? Like people just hope that their resumes get noticed by the right person, that maybe they’ll get called in for that coveted interview, and then hope for the best when they start the job?

If so, then UpMo may be the place for you. We are looking for someone who is passionate about helping people—especially MBA’s—get ahead in their careers. If you are interested in reshaping current approaches to career management, and have strong demonstrated consultative and/or relationship-building skills, then we are interested in talking with you…

JOB DESCRIPTION
At UpMo, we believe that career management is as much science as art: that is to say, we believe that through our uniquely intelligent career solution suite, we can empower people to make the choices that will enable them to achieve satisfaction and success in their career endeavors. We also believe that MBA students and alumni stand to benefit greatly from such a methodology – that having a suite of services that seeks to intelligently guide subscribers to the right career paths and job opportunities.

Based in Palo Alto, California, we are currently seeking a Customer Success Manager to drive our rapidly growing MBAs in Transition (MINT) program. As a Customer Success Manager, you will be critical to the growth of UpMo’s business by engaging university program sponsors (typically Directors of Career Services offices) to ensure installment and utilization of the UpMo service among current MBA students and alumni. The selected candidate will ensure service delivery to both program sponsors and students. S/he will execute onboarding processes, as well as consistent and meaningful phone-based conversations with all contacts. His/her performance will be evaluated against university renewal rates, rates of conversion among participating students and alumni to individual paid subscriptions, and service metrics.

Responsibilities include, but are not limited to:

• Build relationships with program sponsors and students/alumni through understanding of specific program and individual's needs/priorities and application of in-depth product knowledge.
• Utilize warm and cold-call techniques to drive high volume of structured, daily phone- based customer and prospect interactions.
• Educate prospects/sponsors/students/alumni on the benefits of UpMo’s products and services through compelling articulation of our business model and value proposition.
• Create service plans and onboarding plans for each member, based on their individual needs and deadlines.
• Collaborate with Product team to ensure targeted and substantive delivery of solutions.
• Maintain active membership status among University programs through a consultative sales and servicing approach.
• Maintain active membership among MBA students/alumni through execution of programs designed to accelerate individual users’ career success.
• Maintain a current view into university renewal pipeline, including scheduled interactions and recommendations for service steps.
• Evaluate prospects' career management needs and present appropriate mix of UpMo products (and opportunities for increasing contract value)
• Execute a transactional sales methodology
• Demonstrate excellence in process management, including forecasting, salesforce.com compliance, and booking deals.
• Determine appropriate tactics to drive urgency in sales cycle, including special offers, engagements, meetings/ teleconferences, website access, discounting, etc.
• Identify upselling opportunities for new/expanded Sales
• Manage University centric campaigns and events
• Limited travel – approx 10-25% across the US.

QUALIFICATIONS
A successful candidate will possess:

• Excellent relationship-building skills and transactional sales experience
• Passion for career development services
• Highly entrepreneurial approach to work; willingness to work outside strict job description parameters, thinking creatively about how to provide the highest level of customer service
• Excellent written and oral communication skills
• Energetic and infectious positive spirit; ability to work effectively in a small, matrixed team environment
• Excellent meeting facilitation skills; ability to conduct web conferences and phone-based interactions
• Ability to successfully negotiate and close a membership-based contract
• Exceptional ability to immediately establish one's credibility with senior contacts; superior executive communication style
• Solid understanding of business concepts and ability to quickly learn UpMo’s domain
• Ability to diagnose customer/prospect needs and identify relevant resources
• Ability to meet personal and team weekly, monthly, quarterly, and annual financial goals
• 3+ years experience in specific field/position/industry
• MBA Required

To apply, please submit a resume, with a cover letter addressing the questions below, via email to jobs@upmo.com.

1) What, in your view, is the biggest challenge facing university career services programs today? What is the biggest challenge facing their MBA students/alumni?

2) From your perspective, what is the biggest shortcoming of currently available job search/career management tools on the market today? Why?

3) Why are you passionate about/interested in helping people to manage their careers?